Frequently Asked Questions

Order before 11:59 PM and we'll ship your package the same working day. PostNL will deliver it the next working day to your home, at work, or to a pickup point of your choice.

Within the Netherlands and all EU countries (Belgium, Germany, France, Spain, Italy, …) you pay € 4.95 for packages up to 30 kg. Shipping is free from € 50. A flat rate of € 19.95 applies to countries outside the EU. The minimum order value is € 20.

We ship everything with PostNL. As soon as your package is on its way, you'll automatically receive an email with tracking so you can see exactly where your order is in real time.

Yes, at checkout you can choose to have your order delivered to a PostNL pickup point near you. Perfect if you're not home during the day. You'll receive a notification as soon as your package is ready for pickup.

Did you accidentally order something wrong, or do you want to add something after all? Please contact us as soon as possible via info@candyonline.nl. As long as your package hasn't been picked up by PostNL yet, we can usually still make changes or cancel.

First check the tracking info in your confirmation email. If there's no update after the expected delivery date, just email us at info@candyonline.nl. We'll look into it right away. If the package is lost by PostNL, an investigation can take up to 30 days, but after that we'll definitely make it right for you.

Absolutely. We ship to the Netherlands, Belgium, Germany, and most countries in Europe. Enter your address during checkout to see the exact shipping costs and delivery time for your country.

You can safely pay with iDEAL, Bancontact, Mastercard, Visa, American Express, Maestro, PayPal, Apple Pay, Google Pay and Klarna. At checkout you'll see all the options that are available for your country.

Yes. Through Klarna you can pay afterwards, so you can enjoy your sweets first and pay later. You'll receive a payment request by email after delivery with all the details and payment terms.

Our checkout runs through Shopify Payments, with SSL encryption and 3D Secure verification. We never see or store your payment details ourselves. It doesn't get safer than that.

Yes, you will automatically receive an invoice by email as soon as your order has been processed. If you haven't received it, please also check your spam folder or email info@candyonline.nl with your order number.

Contact our customer service at info@candyonline.nl. As long as your order hasn't been shipped yet, we can still apply the discount to your order and refund the difference.

You have 14 days from receipt to change your mind. Products must be unopened and undamaged in their original packaging. For hygiene reasons, we cannot accept returns of opened or partially consumed food items.

Send an email to info@candyonline.nl with your order number and the products you want to return. You will then receive instructions from our customer service within one business day with the return address.

Return shipping costs are your responsibility, unless we've sent you something wrong or a product arrived damaged. In those cases, we'll of course sort this out for you at no cost.

Once we have received and inspected your return, we'll refund the amount to your original payment method within five business days.

Let us know within 48 hours of receiving your order by emailing info@candyonline.nl — preferably with a photo. We'll get this sorted for you as quickly as possible, typically within one working week.

Every product packaging shows a best-before date. We use fast inventory rotation, so you'll always receive fresh products with plenty of shelf life. Store your sweets in a cool, dry place for the best quality and freshness.

Yes! We carry a wide selection of sugar-free, gluten-free, lactose-free, vegan, and halal sweets. Easily filter by allergens on our dedicated page or within any collection using the side filters.

For specific questions about ingredients, allergens, or E-numbers, you can email us at info@candyonline.nl. Mention the exact product and we'll find the right answer from our supplier.

Absolutely. In the Bulk Packs category, you'll find affordable great-value kilo packs and party bags for celebrations, schools, offices, and events. For very large orders, feel free to email us for a custom quote.

CandyOnline is fully online. We ship everything directly from our own warehouse in the Netherlands, without any middlemen or dropshipping. This way we keep our prices sharp and our freshness high.

No, you can also checkout as a guest. However, an account makes it easier to find your order history, checkout faster, and take advantage of our loyalty program.

Yes! Every order automatically earns you points towards a discount on your next purchase. Simply log in to your account to view your current balance and available benefits.

Enter your email address in the newsletter section at the bottom of the homepage. You'll receive a welcome email right away with 12% off your first order, plus exclusive deals and news.

At the bottom of every newsletter email, you'll find a link to unsubscribe directly. You can then sign up again at any time via the homepage.

Email info@candyonline.nl or use the chat on our website. We'll get back to you within 24 hours.